Customers & Sales
Email, SMS, Live Chat, and Forms in One Shared Inbox
Every inbound message in one queue, attached to the right customer automatically.
In Short
What Is Unified Inbox & Live Chat in IFX Hub?
The IFX Hub inbox brings live website chat, contact-form submissions, email, and SMS into one shared queue your team can actually clear. Conversations link to the contact they belong to, shared and personal Gmail mailboxes sync in, and newsletters are filed to 'Other' automatically.
- One Queue, Every Channel
- Embeddable Live Chat
- Shared & Personal Mailboxes
- Noise Filtering
Can you resend the Q3 invoice? Our AP system…
EmailEmail, SMS, chat, and calls — one queue your team can actually clear.
Capabilities
What Unified Inbox Does
The building blocks of this module — shaped around your own fields, statuses, and workflows when we build your hub.
One Queue, Every Channel
Live chat, contact forms, email, and SMS in a single inbox with assign-to-me, close/reopen, and a 'Mine' view.
Embeddable Live Chat
Drop the chat widget on any website. It's real-time, cross-origin, and supports attachments.
Shared & Personal Mailboxes
Sync a shared team Gmail mailbox plus personal mailboxes only their owners can see — and send from either.
Noise Filtering
Newsletters and marketing mail are filed to 'Other' automatically.
Linked to the Record
Link each conversation to its contact so history shows up on the CRM record.
Slack Mirroring
Inbound messages can mirror into Slack threads, and your team can reply from Slack.
SMS & Calls via Quo
Two-way SMS and call transcripts from Quo, with an hourly contact sync.
Works With
The Services Behind Unified Inbox
These connections are part of the product. Each hub connects its own accounts, and credentials are encrypted with AES-256-GCM.
Gmail
- GGoogle Pub/Sub
- QQuo
- SSlack
How It Connects
Unified Inbox Shares Its Records With
Nothing syncs between these modules because they're the same system — one record, one login, one place to change it.
FAQ
Questions About Unified Inbox & Live Chat
What channels does the IFX Hub inbox support?
Live website chat, contact forms, email (shared and personal Gmail mailboxes), and SMS through Quo — all in one queue, linked to the customer record.
Can my team reply from Slack?
Yes. Inbound conversations can be mirrored into Slack threads and answered from there.
Unified Inbox in Your Hub
See Unified Inbox Running on Your Data
Book a discovery call and we'll show you this module shaped around your fields, workflows, and statuses — and what else your hub should include.