Questions About IFX Hub, Answered

IFX Hub is a custom business hub built, hosted, and supported by Infraxio LLC. It puts CRM, projects, tasks, orders, inventory, invoicing, double-entry accounting, a unified inbox, and an AI assistant into one system that a company's staff, customers, and leadership all share. Each IFX Hub is tailored to the client's workflows and runs on the client's own domain.

IFX Hub is built and operated by Infraxio LLC, a software and infrastructure firm based in Ponte Vedra, Florida. Infraxio runs its own company on the same hub platform it builds for clients, covering CRM, projects, accounting, the inbox, and the AI assistant.

Yes. IFX Hub and Infraxio Hub are two names for the same product; IFX is short for Infraxio. Inside a client's deployment the hub carries the client's own brand, so their team and customers see their name, not ours.

Not in the usual sense. IFX Hub is not one shared app that every customer rents seat by seat. Each client gets its own instance at its own address, customized to its business and owned by the client, with Infraxio hosting, maintaining, and extending it. Dedicated single-tenant deployments are available when a client needs complete separation.

IFX Hub is for businesses that have outgrown a pile of disconnected SaaS tools or feel boxed in by an ERP that doesn't fit how they work. It serves three audiences at once: staff who run the day-to-day, customers who want self-service, and leadership who need a live view of the whole business. Clients include distributors, service firms, medical and lab businesses, unions, and other companies with specific or regulated workflows.

IFX Hub fits small and mid-sized businesses, from a team of a handful of people to organizations with multiple departments and customer-facing users. Because every hub is scoped to the client, a smaller company can start with a few modules and add more later instead of paying for an enterprise suite up front. The discovery call is where size, scope, and fit get decided.

It can, but it doesn't have to. IFX Hub can complement an ERP by giving everyone a better front end to it, extend it with the workflows and portals it can't handle, or replace it with the hub's own general ledger, invoicing, bank feeds, orders, inventory, and purchasing. Most clients start by complementing or extending and move further toward replacement as the hub proves itself.

Complementing means IFX Hub sits on top of your ERP and gives staff, customers, and leadership one branded place to work while the ERP stays the system of record. Extending means the hub adds what the ERP can't do: industry-specific workflows, customer portals, and custom integrations. Replacing means the hub runs the financials and operations itself, and the ERP is retired.

Yes. When IFX Hub complements or extends an ERP, Infraxio builds the connection to that system (NetSuite, SAP, QuickBooks, or anything else with an API) as part of your hub, so orders, customers, and pricing stay consistent. The specific integration is scoped during the discovery call, because every ERP setup is configured differently.

Those can be built into your IFX Hub as custom modules; they are not part of the standard build today. The standard hub includes a double-entry ledger, invoicing, bank feeds, sales orders, inventory, and purchasing. If your business needs consolidation, several currencies, payroll, or production planning, Infraxio scopes and builds that module on top of the same data.

Growth7 is Infraxio's marketing platform, and it connects to IFX Hub in both directions. Hub contacts sync to Growth7 as they're created or edited, and Growth7 writes back opens, clicks, replies, calls, form fills, booked meetings, unsubscribes, and engagement scores to the same hub contact. Staff can open Growth7 from the hub already signed in, or run it through the hub's AI assistant. Details are at ifxhub.io/growth7.

Yes. IFX Hub includes a double-entry general ledger with a chart of accounts, journal entries and reversals, period locks, bills and accounts payable, trial balance, profit and loss, and account ledger reports. Bank and card feeds arrive through Plaid with suggested matches, and a reconciliation workspace closes each statement. Invoices and sales-order payments post to the ledger automatically.

The IFX Hub unified inbox puts live website chat, contact forms, email, and SMS in one shared queue your team can assign, close, and link to the right contact. Gmail syncs both a shared team mailbox and personal mailboxes that only their owner can see, and newsletters are filed out of the way automatically. Conversations can also be mirrored to Slack and answered from there.

Yes. The IFX Hub client portal gives customers and contractors their own login limited to the projects they're part of, with tabs for updates, deliverables, and documents that you can turn on or off. Customers can also pay invoices, read and sign proposals, and view shared documents and decks through secure links that don't need a login.

Yes. IFX Hub handles products with SKUs, suppliers, and pictures; inventory with on-hand and available quantities; and sales orders by type, from direct-to-consumer to wholesale. Pricing follows customer contract prices, pricelist quantity breaks, and order-type rules, and shipping rates, labels, and tracking come through EasyPost. Purchase orders allocate freight, duty, and tariffs across lines as landed cost.

Yes. The IFX Hub interface is fully responsive on phones and tablets, and web push notifications alert people to assignments, mentions, and approvals. There is also a native iOS and Android app on the same login and data, with the inbox, search, approvals, and native push — available as Infraxio's app or published under your own name and icon.

Yes. Your public website can read and write the same database as your IFX Hub, so a form submission or live chat lands directly on the right record and content published from the hub is live without a sync. The hub's embeddable chat widget also works on an existing site and routes visitors straight into the unified inbox.

Ask AI, the IFX Hub assistant, answers questions and takes actions across every installed module in plain English, with roughly 359 tools available to it. It works in visible steps, streams its progress, and keeps a readable transcript of every run. It can look up overdue invoices, update deals, create tasks, or draft records, all within the permissions of the person asking.

IFX Hub's assistant runs as the person using it, so row-level security and role permissions limit what it can see and change. It pauses and asks for confirmation before anything irreversible, and unanswered confirmations expire after 24 hours. Admins set step and time budgets, and every run is kept in a run history that can be reviewed.

IFX Hub routes each assistant request between Anthropic's Claude Sonnet and Claude Opus models through the Vercel AI Gateway, choosing automatically based on the task. Admins can change the model mode and can supply their own gateway key. Meeting recordings are transcribed with OpenAI Whisper.

Yes. Every IFX Hub includes a Model Context Protocol (MCP) server, so approved AI agents such as Claude can read and act in your hub as a tool. Access uses scoped API keys or OAuth 2.1 with dynamic client registration, PKCE, and refresh-token rotation, and the agent gets the same permissions as the person who authorized it. The assistant can also attach external MCP servers, whose tools appear alongside the built-in ones.

No. Infraxio does not use your IFX Hub data to train AI models, and data received through Sign in with Google is never used for AI training or advertising. Assistant requests reach Claude through commercial API access, where customer inputs are not used for model training by default.

Yes. An IFX Hub is custom software built for your business, and you own it: the source code, your data, your branding, and the documentation. It is not a per-seat license that disappears when you stop paying. The ownership terms are written into your client agreement.

Often, yes. Because an IFX Hub is custom software your business owns, many companies can capitalize qualifying development costs as internal-use software and amortize them over the software's useful life rather than expensing a monthly subscription. This is general information, not tax or accounting advice; confirm the treatment with your CPA.

Every IFX Hub is scoped to a specific business: which modules, which integrations, which workflows, and whether it complements, extends, or replaces an ERP. A published price would be wrong for almost everyone. Infraxio quotes after a discovery call, and the online configurator is a quick way to show us what you run on today.

Yes. IFX Hub clients receive the source code, documentation, SOPs, and deployment access for their hub. That means you can add features on your own timeline, bring development in-house, or include the software in the value of your business if you sell it.

You keep your IFX Hub. Because you own the code and the data, you can move hosting and development to your own team or another firm. Infraxio's goal is to earn the relationship by keeping the hub useful, not to lock you in.

IFX Hub enforces row-level security on every record in the database, so each query only returns what the signed-in person is allowed to see. Third-party credentials such as payment and bank keys are encrypted with AES-256-GCM, and every create, update, and delete is written to an append-only activity log. Webhooks verify signatures and fail closed, and scheduled jobs refuse to run without a secret.

IFX Hub roles grant view, add, edit, and delete permissions module by module, and a person can hold different roles in different workspaces. Access can also be limited to specific projects, and contractors only see projects they have tasks on. The AI assistant and MCP server obey the same permissions, because they run as the calling person.

Yes. Every IFX Hub runs as its own instance at its own address, and row-level security keeps records scoped to the right workspace and user. For clients that need complete separation, Infraxio offers dedicated single-tenant deployments. Custom domains are verified by Infraxio staff before they route traffic.

IFX Hub supports sign-in with email and password, passwordless magic links, and Sign in with Google, which shares only basic profile information. Infraxio support staff can open a client's hub through short-lived signed tokens that expire in 60 seconds, and every one of those launches is logged. Additional sign-in requirements can be scoped for your hub.

Book a discovery call with Infraxio. On the call we map the tools, workflows, and data your business runs on today, decide whether your IFX Hub should complement, extend, or replace your ERP, and agree on what to build first. You leave with a clear scope and a quote.

The IFX Hub configurator is a short online tool where you pick the apps your business runs on, name your hub, and see them come together into one system. It takes a few minutes and gives Infraxio a head start before the discovery call. It is at ifxhub.io/configure.

It depends on scope: a hub that complements an existing ERP with a portal and inbox is a different project from a full ERP replacement. Infraxio sets the timeline on the discovery call and usually delivers in phases, so your team starts using the first modules while the rest are built.